Delivery Policy

Effective Date: 22-Jul-2026

Thank you for shopping with our Ruqyah Treatment Center. We are committed to delivering your orders safely and efficiently. Please read our Delivery Policy before placing an order.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Cash on Delivery (if available) orders are processed after order verification.
• Orders are typically processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Areas

We currently deliver products throughout Bangladesh.

If delivery is unavailable in your location, we will notify you before processing your order.

3. Delivery Time

Estimated delivery times are:

• Inside Dhaka: 1–3 business days
• Outside Dhaka: 2–5 business days
• Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Delivery Charges

Delivery charges are calculated during checkout based on your delivery location.

Any promotional offers for free delivery will be clearly displayed on our website when applicable.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation message with available shipment or tracking information.

6. Delivery Attempts

Please ensure that the shipping address and contact number provided are accurate.

If delivery cannot be completed because:

• the address is incorrect,
• the recipient is unavailable, or
• the courier cannot reach you,

additional delivery charges may apply for re-delivery.

7. Receiving Your Order

Please inspect your package upon delivery.

If you receive:

• a damaged package,
• an incorrect product, or
• missing items,

please contact us within 24 hours of receiving your order.

Whenever possible, keep the original packaging and take clear photographs of the issue to assist with verification.

8. Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to:

• Courier service disruptions
• Severe weather
• Natural disasters
• Public holidays
• Government restrictions
• High order volume

We appreciate your patience and will make reasonable efforts to keep you informed.

9. Failed Deliveries

If an order is returned to us because delivery was unsuccessful, we will contact you to arrange re-delivery.

Additional shipping charges may apply.

10. Appointment Bookings

This Delivery Policy applies only to physical products.

Appointments for Ruqyah consultation or treatment are scheduled according to the booking date and time selected during checkout. Booking confirmations will be sent after successful payment or confirmation, as applicable.

11. Contact Us

If you have any questions regarding your delivery, please contact us:

Business Name: [Your Ruqyah Treatment Center]

Email: [Your Email Address]

Phone: [Your Phone Number]

Business Hours: [Working Hours]